Position: Account Manager
Department:IT
Location:
Contact: Stephanie Hawks
Context and purpose of the job within the organization
Sell additional products and services to expand client participation in full range of program. Management of client relationships to ensure client satisfaction with long-term participation in the service.
Level of Contact
Internal: Regional Sales Manager, Inside Sales Executive, CFO and Finance associates, Customer Marketing, Marketing, Inventory Control Manager and Inventory Control Specialists, Client Data Administrator, EU Client Services Managers
External: Clients
Main Responsibilities
- Sell new services to existing clients (upgrade service level) (50% sales, 50% retention)
- Manage assigned clients to ensure satisfaction and continued participation in PrecisionIR services
- Respond effectively to client inquiries/requests
- Track and report client contact activities within Salesforce
- Travel to clients and industry events as required (less than 10% of year)
- Maintain accurate client records
- Manage assigned clients to ensure satisfaction and continued participation in PrecisionIR services
Key Performance Indicators
- Revenue per client
- % client retention
- % of clients contacted per quarter
- % of client’s participating in more than 1 service
- % of client’s satisfied
- % client retention
Main Skill Areas
- sales oriented — Unafraid to make over 20 outbound calls a day in order to maximize income.
- client driven — target work to exceed client needs and encourage participation in additional services
- communication — give and receive information to improve company performance, knowledge sharing, excellent communication with associates and clients. Team attitude
- relationship development — form effective working relationships with associates and clients. Ability to provide a consultative role in the client relationship. Team player
- innovative — creatively address client issues and suggest new approaches to client services processes in order to maximize efficiency.
- managing self / work standards — achieve and maintain high standards of performance to achieve department goals
- professional and technical — functional skills and knowledge required for the role
- client driven — target work to exceed client needs and encourage participation in additional services